C3765DNF 36 ppm 600 x 600 dpi Duplex Wireless-Ready Network Color Laser Multifunction Printer

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Price: $601.00 Too low to display   

Product Feature

• Dell Multifunction Color Laser Printer C3765dnf

Product Description

All-in-One Multifunction Printers, Dell, Dell Printger, C3765DNF

C3765DNF 36 ppm 600 x 600 dpi Duplex Wireless-Ready Network Color Laser Multifunction Printer Review

You may be wondering what the "dnf" in Dell C3765dnf means. It stands for "does not function." Do NOT buy this printer. Yes, it performs a variety of tasks. Yes, it prints in color and B&W. Yes, yes, yes, it has a lot of bells and whistles. From what I've read, experts have rated this machine highly because of its features and price.

But here's what you don't know, beginning with a little background. My workplace (3 people) purchased this machine in June. I understand it started malfunctioning almost immediately. I started work a couple of months later, in August. It's now mid-October, and it has been broken nearly the entire time I've been here. Not just malfunctioning - completely inoperable. We wasted so much time trying to fix this thing it's not funny.

I won't go into details about why no one called right away for service (that's a whole other issue). Last week I was so fed up with it I contacted Dell simply to complain. (That in itself took far, far longer than it should have, because of Dell's clunky web site that didn't recognize we existed even though I put in all our information correctly. I finally ended up calling.) We are still under warranty, which was the good news. It went rapidly downhill after that.

I called on Friday and the part was supposed to be in the next Monday or Tuesday. On Wednesday when I still hadn't heard anything, I launched a live chat with Dell. The agent I spoke with on Friday entered the area code incorrectly for the two contact numbers I provided. He was on vacation so no one followed up. We got all that straightened up. More good news - the parts were here. A little later a local technician called and said he could come that day (which was yesterday).

Replacing the rollers was easy, as they were on the bottom of the machine, just above the paper tray. That took just a few minutes. But he also has to replace the chute, which is internal. I kid you not - he spent 4 hours yesterday just taking the machine apart. The machine is poorly designed and incredibly complex. I was worried about the serviceman as he kept sighing in frustration. He ran out of time yesterday and is back today, hoping he can finish. He's been here today 2.5 hours already. He's been on the service web site constantly and has spent hours talking with the service center because it is so complicated. He told me some service personnel across the country are refusing to work on these machines because of the difficultly and time involved.

He's not done yet - he's trying to put it back together properly - so right now I can't even tell you how it will end. All those bells and whistles sound good but are soundly trumped by the machine's poor design, poor quality, and the possibility of nightmarish repairs.

P.S. Update - After 6.5 hours yesterday, the technician is still not finished. The parts are all now replaced, and one side of the machine is finished, but putting back together the other side (where all the circuit boards are) is incredibly difficult. The technician even called in another technician. That gentleman said he is working on a 3760 and it is even more complicated than this 3765. Their tech manual has drawings instead of photos and apparently these drawings are not clear. This is compounded by the fact that steps in the process are missing. Yesterday I began to wonder if it might not have been less expensive for Dell to send us a new machine, rather than repair this one.

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