Friday, May 6, 2011

Lightspeed SIERRA ANR Aviation Headset

Lightspeed SIERRA ANR Aviation Headset

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Product Description

Try on the latest addition to the Lightspeed line of premium headsets for a new flying experience. With the fit, comfort, features, and value you've come to expect from Lightspeed, Sierra is best in class. ANR and Bluetooth connectivity bring top-of-the-line features to Sierra. Plush ear seals and sturdy construction add to Sierra's durability. A wired input for audio devices and Auto MusicMute enrich your flying. A reversible headband design allows microphone placement on the left or right. Sierra is everything you've been looking for in a value ANR headset. Features ANR Active noise cancellation over a broad range of low frequency noise bring state of the art technology to Sierra. Comfort and Durability At 16 ounces with plush ear seals and solidly designed ear cups, extended wearing is a breeze. Bluetooth Connectivity Allows wireless connection from Bluetooth phones. A2DP streaming is not available with Sierra. Music Connection An integrated control box input allows you to connect a music player. Auto MusicMute Receiving radio communications is a snap with MusicMute which automatically decreases a music player by 80 percent, lessening the chance of missing important interactions. Power Source and Connectors Two AA batteries, Dual GA. Accessories Carrying case, cell/music patch cords, cord clip, foam wind screen.

Lightspeed SIERRA ANR Aviation Headset Review

I have been a headset nut for 30 years. I have owned most every offering from Flightcom, DC, Telex, Lighspeed and the ilk. I tended to have a wandering headset eye and was always looking for a better fit, better ruggedness, better audio and on and on. The grass always seemed greener whenever a new model came out and my headset envy would not be checked until I bought the next greatest thing. So at Oshkosh 2010 I purchased a Bose A20 headset after attending the Bose introductory multimedia event. It was very well done and it was hook, line and sinker for me. After returning from OSH using my new A20 I decided to get 3 LS Sierras through the Lightspeed "trade up" program (I had some first-generation Lightspeeds among my pile). Figured the new Sierras would be good for my Comanche passengers without the price of the Zulu or my new A20 toy.

Lo and behold having flown both headsets I prefer the audio in the Sierra over my Bose A20. They A20 is an awesome headset but not worth 50% more than the Sierra. In fact I kind of wished I had gotten 4 Sierras or 1 Zulu and 3 Sierras. I have swapped headsets with passengers and got their impressions and they liked the compactness of the A20 but preferred the audio clarity and comfort of the Sierra. The Sierra earcups work better with sunglasses and don't seem to break the ANR noise seal as easily as the A20.

Customer service from Lightspeed is fantastic. I had a problem with the battery box door being damaged on a Sierra and sent the headset in. They charged nothing to repair it. Nada. Zip. I got it back in a few days good as new no charge, even for return shipping. That's the kind of stuff that makes a customer become a true advocate and brand loyal. Customer service from Bose is good but not free with a certain air of "snootyness". Bose seems to think they are "Mercedes" and all other headset makers are "Hyundai's". You definitely buy into a certain "air" when you go Bose. I steered away from their home audio products decades ago and now I will probably do the same with the Aviation offerings. Don't buy into the Bose hype. Lightspeed rocks as a company and has fantastically engineered and built product line and doesn't have the distraction of providing products to Best Buy. Lightspeed talks to their customers nicely like we are the most important thing to them, as we truly are. With Lightspeed there is no, "call another 800 number", "we have to elevate your case to tier 2 support", "this is the wrong department", "that department is already closed for the day" and no foreign call centers. You are talking to a person where the buck stops at Lightspeed.

I gave one pair of Sierras to my hangar mate who flies pipeline patrol daily. He has been using it for a year and absolutely loves them. He makes use of the bluetooth interface to call in to headquarters with his cell phone and we are both amazed how the pair has held up to the daily grind. He is very happy. His pair get abused on a daily basis and get hot, cold and tossed about.

One caveat concerning the microphone power on the Sierra. The Bluetooth Telephone interface will not work UNLESS you have an audio panel or intercom of some sort switched on. Unlike the Zulu series, the Sierra series does not provide power to the microphone and relies on the audio panel or intercom to power the mic. Therefore you cannot use Sierra with a single-radio panel or handheld or with the headset "stand-alone", like you can with the Zulu, Bose and Telex offerings. While this isn't a problem 95% of the time it is a salient point that the marketing information fails to point out. We were going crazy trying to troubleshoot this mic/telephone problem(pipeline patrol C172) until we called LSE support and they told us about it. We flipped on the intercom and woola. Therefore these may not be a good choice for a non-electrical airplane like my NORDO Luscombe 8A or single-seat biplane (ATC is highly over-rated when you fly something like those anyway).

Notwithstanding the one mic power nit above we love our Sierras. I no longer have headset envy and they have stopped my lustful headset wandering eye.

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